Sol Casino: Contact and Support
To understand the extent to which Sol Casino can be a reliable partner, it is important to understand the history of the company, its registration and owners. Most of the sources found point to Galaktika N.V. as the owner of Sol Casino. However, there is another reference that lists Best Entertainment Technologies LTD N.V. as the official owner. Licence information seems to be more unambiguous. In most cases, a licence issued by the government of Curaçao is mentioned. Some sources also indicate that the casino is regulated by Antillephone N.V., which may indicate the presence of a court. This may indicate the existence of a sub-licence or a specific regulatory body within the jurisdiction of Curaçao. In particular, reference is made to licence No. 140803 issued by Antillephone N.V.
Our mail
Sol-casino@game.com - for enquiries about co-operation with representatives of the online casino and gambling industry.
Sol-casino@support.com - to report site problems or if you have questions about articles and publications.
Check all ways to contact Sol Casino technical support for players from the Russian Federation and other CIS countries
The quality of support service is one of the most important criteria when choosing an online casino, especially for players from CIS countries, where language barriers or issues related to regional peculiarities of payment systems may arise. Sol Casino offers several communication channels for its users. The most common and frequently mentioned way is the online chat available directly on the site. This channel allows you to promptly solve arising issues in real time.
Telegram is also a modern and convenient way of communication. Many users from CIS countries actively use this messenger, so its presence in the list of support channels is a significant advantage.
How fast does Sol Casino respond? We test the support speed for players from Uzbekistan and Kazakhstan.
Support response speed is a critical factor for players, especially when there are urgent issues related to deposits, withdrawals or gameplay. There is limited direct information on the average response time of Sol Casino's support team across various communication channels in the snippets provided. One source mentions a withdrawal wait time of up to 24 hours, which may indirectly speak about prompt payment processing, but does not provide a direct answer about the speed of support.
Conclusion: Sol Casino - your reliable partner in the world of gambling? Summary for CIS players
To summarise, we can say that Sol Casino offers CIS players a fairly developed support service, including several communication channels, round-the-clock availability and support in Russian. Feedback from players is mostly positive, noting the efficiency and competence of the support service. The company takes standard security measures to protect user data, such as SSL encryption and account verification, and adheres to the principles of responsible gaming.
FAQ
How do I contact the Sol Casino support team?
There are several ways to contact Sol Casino support: via online chat directly on the site, by email or via Telegram messenger. According to the available information, the casino does not have direct phone support.
Who owns Sol Casino and does the casino have a licence?
Information about the owner of Sol Casino is ambiguous, with Galaktika N.V. and Best Entertainment Technologies LTD N.V. being mentioned. The casino reportedly operates under a licence issued in the jurisdiction of Curaçao (possibly through the regulator Antillephone N.V.).
How fast is Sol Casino's support response and is it 24/7?
Sol Casino's support team is available around the clock (especially online chat). The speed of response, according to reviews and analyses, can vary: simple issues are often resolved promptly, but complex situations that require checks (like verification) can take a long time to resolve.